Easy Care – Extended Warranty & Technical Support Service
All hardware products are covered by a standard manufacturer’s warranty. For customers who require more comprehensive and worry-free support, Easy Care provides extended warranty coverage together with enhanced technical services, helping to minimise downtime and ensure stable daily operations.
Even if your equipment was not purchased from Easy Scan, Easy Care services may still be arranged on a case-by-case basis, subject to evaluation.
Easy Care Service Coverage
Easy Care is designed to provide flexible and reliable support for your equipment, including:
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Unlimited phone and email technical support
Assistance with installation, configuration, daily operation and basic troubleshooting. -
Unlimited on-site support within Hong Kong
On-site service can be arranged when remote support is insufficient. -
Unlimited repair labour
Labour charges for repair work are covered, allowing better cost control and budgeting. -
Service scope includes
Inspection, installation, user training and repair, depending on actual requirements. -
Spare parts discount
Preferential pricing on spare parts to reduce long-term maintenance costs.
Supported Devices & Applications
Easy Care supports a wide range of automatic identification and data capture equipment, including:
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Barcode printers
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Barcode scanners
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Mobile computers / PDAs
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RFID and labelling solutions
The service is suitable for industries such as retail, logistics, warehousing, manufacturing and healthcare, where system reliability and operational continuity are critical.
Actual coverage is subject to equipment model, usage environment and service agreement terms.
How Easy Care Works
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Provide equipment information
Including model number, serial number and usage scenario. -
Service evaluation and confirmation
Our team will assess your requirements and recommend a suitable Easy Care plan. -
Service activation
Technical issues can be handled via phone or email first; on-site service will be arranged if required. -
Repair and recovery
Our priority is to reduce downtime and restore normal operation as quickly as possible.
Frequently Asked Questions
Can I purchase Easy Care if the equipment was not bought from Easy Scan?
Yes. Easy Care services may be provided for equipment not purchased from Easy Scan, subject to evaluation.
What is the difference between Easy Care and the manufacturer’s warranty?
Manufacturer warranties usually follow fixed terms and conditions. Easy Care offers more comprehensive coverage, including daily technical support, on-site service, repair labour and spare parts discounts, helping you better manage operational risks and support costs.
What does on-site service include?
On-site service may include inspection, installation, training, troubleshooting and repair, depending on actual needs.
Are consumables included in Easy Care?
Consumables, accidental damage or damage caused by misuse are generally not included. Final coverage is subject to the terms of the selected Easy Care plan.
Enquire About Easy Care
For more information or to receive a tailored Easy Care recommendation, please contact us with your equipment details and usage requirements.
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