Diagnostic Intelligence to Minimize Downtime and Maximize Your Return On Investment
Mobile device downtime is expensive and causes customer and worker frustration. You can’t see your remote workers, but you need to understand what’s happening on their devices. It’s impossible to support and diagnose issues without having the device in your hands.
SOTI XSight is a diagnostic intelligence and support solution that provides organizations with the tools needed to proactively fix mobile device problems faster. SOTI XSight provides real-time visualization of analytics-based insights to help make smarter, data-driven decisions.
SOTI XSight integrates with SOTI MobiControl to give you complete visibility, providing a supercharged solution with the analysis, support and management tools needed to take your business-critical mobile operations to the next level. With SOTI XSight, part of the SOTI ONE Platform, you can improve performance and reduce the operating costs of your business-critical mobile operations.
Introducing SOTI XSight Live View
SOTI XSight Live View,* the first tool of its kind, consolidates business and device data, allowing organizations to visualize their operations in real-time on a map or in a list for a holistic view. Organizations can use the Live View Map to visualize device and business data as devices move in real-time. List View helps you visualize the same data from devices that are indoors. Devices appear with data (such as battery levels and signal strength), business data (such as inventory levels and delivery status) and any other metrics you choose to monitor.
*SOTI XSight Live View – Patent Pending
SOTI XSight Integrates with SOTI MobiControl and Is Made for Any OS and Any Device Form Factor
Mac OS
Android
Windows
Linux
Smartphones
Tablets
Rugged Devices
Wearables
Better Data Insights for Smarter Decisions.
Better Support Software for Faster Resolutions.
1. SOTI XSight Operational Intelligence, Alerting Systems and Live Support available for Android and Windows
2. SOTI XSight Visualization available for Android, Windows and Linux
Advanced Diagnostics and
Powerful Incident Management
SOTI XSight allows you to diagnose devices as if they were in your hands.
Real-time remote control allows technicians to visualize the operation of remote devices. Technicians can control devices as if they were in their hands.
Access a richer troubleshooting experience for the user and the technician. Take advantage of text, voice and video chat and reduce resolution time.
Draw on the remote device screen to illustrate solutions to the end user and empower them to correct issues themselves. This further reduces downtime and end user frustration, while increasing IT help desk bandwidth.
Record audio and video of the support call to accurately document what the issue is and how it impacts productivity. This information can be attached to tickets and shared with other agents to ensure consistency when addressing issues.
Upload and download files and folders to troubleshoot or fix issues. Pull logs and files to gather device data. And do it all remotely without having to walk the end user through complicated, time-consuming steps.
Integrated ticketing allows documenting of problems with screenshots, video recordings, device data snapshots, log files and more.
Critical Operational Intelligence For Smarter Decisions
Batteries, apps and cellular coverage power your business-critical mobile operations. SOTI XSight gives you real-time visibility into the status of these essential areas so you can proactively address issues before they become problems.
Battery Dashboards
App Dashboards
View metrics on app usage over the course of a defined shift and resourcing (which apps use the most data, cause battery drains or consume storage). Know which apps are essential and which can be removed. Justify your app strategy with irrefutable data.
Data Usage, Cellular and Wi-Fi Analytics Dashboards
Get a geographic view of cellular and Wi-Fi coverage and determine if your carriers are delivering the connectivity your devices and workers need.
Efficient and Versatile
SOTI XSight can be used throughout your IT department to provide fast, high quality customer service, keep mobile operations running smoothly and ensure mobile investments are meeting business operation objectives.
Support Agents
Efficiently find hard-to-retrieve device information, and visually document problems to quickly remediate issues.
Support Leads
Leverage advanced analytics to gain visibility into issues and ensure they are documented with consistency and accuracy.
Mobility Engineers
Use heat maps and other tools to identify connectivity issues and be alerted when problems occur in real-time.
IT Managers
Use advanced diagnostic tools to minimize downtime and maximize your return on investment.
SOTI XSight is Part of the SOTI ONE Platform
The SOTI ONE Platform is an integrated suite of solutions designed to reduce the cost, complexity and downtime related to your business-critical mobile operations. The SOTI ONE Platform allows you to:
